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Improving damp and mould risk management for Orbit Housing through a multi-region survey programme
Sector
Housing Association
Location
Nationwide
Date
March 2023
Services
Asset Management
Consultancy & Strategy
Surveying Services
TEsting
750
Surveyed conducted
10 Months
Project Length
98%
Access rate
About Orbit Housing
Orbit Housing is a major housing provider with a diverse residential portfolio across the Midlands, East Anglia, London and surrounding areas. With tenant welfare and regulatory compliance at the forefront, Orbit needed a partner who could operate at scale while maintaining consistent standards across multiple regions.
The organisation required a survey approach that balanced technical accuracy with clear communication, ensuring findings could translate quickly into practical next steps for both internal teams and residents.
About the project
Orbit commissioned Compliance 100 to deliver a comprehensive programme of damp, mould and condensation surveys across a wide geographic footprint. The project was designed to identify issues, confirm root causes, and categorise hazards in a way that supported compliance and informed longer-term asset planning.
A key requirement was reliable delivery within a defined timeframe, paired with a structured process for tenant access, consistent reporting, and clear recommendations that could be progressed into remedial works.
Our solutions
Compliance 100 delivered the programme through a direct delivery model supported by a structured methodology, ensuring consistency across regions while keeping momentum throughout the survey schedule. Survey coordination focused on rapid appointment setting and a rigorous no-access procedure, creating transparent documentation where entry could not be gained.
On site, Building Surveyors completed detailed inspections to determine underlying causes and categorised hazards using HHSRS criteria. Surveyors also supported tenant engagement by explaining findings in accessible language and providing immediate practical guidance where appropriate.
Technology and quality control were embedded throughout delivery to protect turnaround times and reporting standards. Findings were captured on site using Safety Culture software and shared quickly through the client portal, with remedial schedules aligned to NHF SOR. Oversight from Survey Managers and a dedicated Quality Assurance Lead ensured consistency, while urgent concerns were escalated immediately to support prompt action.
Key delivery components included:
- Structured scheduling and documented no-access packs after multiple attempts
- Root-cause identification with HHSRS-aligned hazard categorisation
- On-site digital reporting with rapid portal sharing and clear remedial schedules
- Layered management and QA review to maintain consistency and escalation discipline
