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Strengthening damp and mould oversight for Stafford and Rural Homes (Housing Plus Group)
Sector
Housing Association
Location
Staffordshire
Date
November 2022
Services
Asset Management
Consultancy & Strategy
Surveying Services
200
Surveyes conducted
12 Months
Project Length
100%
Access rate
About Orbit Housing
Stafford and Rural Homes (now part of the Housing Plus Group) manages homes across a varied housing stock and required a dependable partner to support property condition insight and tenant assurance. The organisation placed strong emphasis on clear communication, effective mobilisation, and reliable reporting to keep programmes moving and residents informed.
They needed an approach that combined operational delivery with technology-enabled visibility, ensuring surveys could be tracked and acted on without delay.
About the project
Compliance 100 was appointed to deliver a programme of damp and mould surveys supported by consultancy input, covering properties across the SARH portfolio. The requirement extended beyond site activity alone, with an expectation of robust mobilisation, structured appointment management, and transparent reporting for both the client and tenants.
The programme was designed to provide accurate assessments, prioritise risks appropriately, and support remedial planning through clear outputs and consistent stakeholder engagement.
Our solutions
Compliance 100 established a structured mobilisation phase to align expectations, confirm key contacts, and set a reliable appointment workflow. Scheduling and appointment data were managed digitally via Totalmobile Connect and the wider appointment management system, ensuring contact details and attendance information were clearly recorded and shared.
Surveyors operated with handheld devices to capture findings in real time and flag urgent issues immediately, supporting faster decision-making and clear risk prioritisation. Reporting was streamlined through portal uploads, giving SARH prompt visibility of outcomes, while tenants received clear summaries to reinforce transparency and encourage preventative steps.
Performance and risk management were maintained through a disciplined review cadence. Weekly monitoring sessions assessed delivery progress and compliance, incorporating stakeholder feedback to drive continuous improvement. Early mobilisation risk assessments helped protect timelines and reduce disruption across the programme.
Key delivery components included:
- Digital-first mobilisation with clear contacts and aligned expectations
- Technology-enabled appointment scheduling and transparent tenant communications
- Real-time site capture with rapid upload of findings and tenant summaries
- Ongoing monitoring, feedback loops, and proactive risk management
